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Mending Forge Therapy & Wellness Center LLC

Privacy Policy

Last Updated: July 8, 2026

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Welcome to the website of Mending Forge Therapy & Wellness Center LLC ("Mending Forge," "we," "our," or "us"). Protecting your privacy is important to us, and we are committed to being transparent about how we collect, use, store, and protect your personal information.

This Privacy Policy explains the information we collect when you visit www.mendingforge.com (the "Website"), how we use that information, the circumstances under which it may be shared, and the choices available to you regarding your information.

By using this Website, you acknowledge that you have read and understood this Privacy Policy.

 

Information We Collect

We collect information in two primary ways:

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Information You Voluntarily Provide

You may voluntarily provide personal information when you:

• Complete a contact form through our Website.

• Request information about our therapy services.

• Schedule therapy appointments through Jane.

• Schedule free or paid professional consultations.

• Register for classes, workshops, or educational events.

• Complete intake or consultation forms.

• Subscribe to receive newsletters, updates, or educational resources.

• Contact us by telephone or email.

• Submit questions or other inquiries through our Website.​

• Use the Thrizer App for Out of Network Benefits Calculator, process payments and Thrizer may submit claims to your insurance company on your behalf.

 

Depending on the nature of your interaction with us, the information you provide may include:

• Name

• Email address

• Telephone number

• General information regarding your inquiry

• Information necessary to schedule services

Please do not submit sensitive medical or mental health information through general website contact forms. 

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Information Collected Automatically

When you visit our Website, certain information is automatically collected to help us understand how visitors use our Website and to improve its functionality.

This information may include:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Time spent on pages

• Referral website

• Date and time of your visit

• General geographic location

• Cookie information

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This information is generally collected through cookies, analytics tools, and similar technologies.

 

Cookies and Analytics

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Our Website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze Website performance, and better understand how visitors interact with our Website.

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We currently use:

• Wix to host and operate our Website.

• Google Analytics to better understand Website traffic and visitor interactions.

• ​Thrizer for Out of Network Benefits Calculator, process payments and Thrizer may submit claims to your insurance company on your behalf.

Cookies may collect information such as browser type, pages visited, session duration, device information, and general geographic location.

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Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of portions of our Website.

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How We Use Your Information

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We use the information we collect to operate our Website, respond to your inquiries, provide requested services, and improve your overall experience. Specifically, we may use your information to:

• Respond to questions or requests submitted through our Website.

• Schedule therapy appointments, consultations, workshops, classes, or other services.

• Communicate with you regarding appointments, consultations, or services you have requested.

• Send appointment confirmations, reminders, scheduling updates, invoices, receipts, and other service-related communications through Jane.

• Provide information regarding our therapy services, educational offerings, workshops, or other resources you have requested.

• Process payments for services when applicable.

• Improve the functionality, security, and performance of our Website.

• Monitor Website traffic and visitor engagement through Google Analytics.

• Detect, investigate, and help prevent fraudulent, unauthorized, or unlawful activity.

• Comply with applicable legal, regulatory, licensing, and professional obligations.

• Protect the rights, safety, and security of Mending Forge Therapy & Wellness Center LLC, our clients, Website visitors, and others.

• ​Verify Out of Network Benefits through Thrizer using the Benefits, process payments and Thrizer may submit claims to your insurance company on your behalf.

We use your Personal Information only for purposes that are reasonably related to the operation of our practice and the services we provide.

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How We Share Your Information

We value your privacy and do not sell, rent, or trade your Personal Information to third parties for their own marketing purposes.

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We may share your information only when reasonably necessary to operate our practice, provide requested services, comply with legal obligations, or protect our rights.

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Examples include:

Service Providers

We work with trusted third-party service providers that assist us in operating our practice and Website. These providers may process information on our behalf only as necessary to perform the services they provide.

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These providers may include:

• Wix for website hosting, website security, Website functionality, and Wix Forms.

• Jane for appointment scheduling, free and paid consultations, client management, intake forms, invoicing, payment processing, and secure client communications.

• Google Analytics to help us understand Website usage and improve user experience.

• Payment processors utilized through Jane or other authorized payment providers.

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These providers maintain their own privacy and security practices. We encourage you to review their individual privacy policies for additional information.

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Legal Requirements

We may disclose Personal Information when required to do so by law or when we believe disclosure is reasonably necessary to:

• Comply with a subpoena, court order, warrant, or other lawful governmental request.

• Comply with applicable federal, state, or local laws and regulations.

• Protect the rights, safety, or property of Mending Forge Therapy & Wellness Center LLC.

• Protect the safety of our clients, Website visitors, or others.

• Investigate suspected fraud, security incidents, or unlawful activity.

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Third-Party Service Providers

To operate our Website and provide requested services, we utilize reputable third-party service providers.

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These providers may collect, process, or securely store information as necessary to provide their services. Depending on how you interact with our Website, these providers may include:

• Wix — Website hosting, Website functionality, security features, and contact forms.

• Jane — Scheduling, client management, consultations, workshops, intake forms, payment processing, invoicing, secure communications, and practice administration.

• Google Analytics — Website analytics used to evaluate Website performance and visitor engagement.

• Authorized payment processors used in connection with Jane.

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Your use of services provided through these third-party platforms may also be subject to their respective privacy policies and terms of service.

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Children's Privacy

Our Website is intended for adults 18 years and above seeking information about our services.

Parents, legal guardians, or authorized caregivers may submit information regarding a child for the purpose of requesting therapy services, consultations, or additional information.

We do not knowingly collect Personal Information directly from children through our Website without the involvement of a parent or legal guardian. If we become aware that information has been submitted directly by a child without appropriate parental involvement, we will take reasonable steps to remove that information.

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This Privacy Policy applies only to information collected through this Website. If an individual becomes a client of Mending Forge Therapy & Wellness Center LLC, the collection, use, and disclosure of Protected Health Information (PHI) is governed by our separate Notice of Privacy Practices, which is provided during the intake process.

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Email Communications

If you choose to provide your email address or other contact information through our Website, you may receive communications related to the services you have requested.

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These communications may include:

• Responses to your inquiries.

• Appointment confirmations and reminders.

• Scheduling updates.

• Information regarding consultations, workshops, or classes for which you have registered.

• Practice-related announcements.

• Educational resources or newsletters, if you have chosen to subscribe.

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Service-related communications are considered part of providing requested services and may continue as necessary to fulfill those services.

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If you have subscribed to receive marketing or educational emails, you may unsubscribe at any time by using the unsubscribe link included in those communications or by contacting us directly. Please note that opting out of marketing emails will not prevent us from sending important service-related communications.

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Data Security

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Protecting your personal information is important to us. We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, disclosure, alteration, misuse, or destruction.

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While we make reasonable efforts to protect your information, no method of electronic transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

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You are responsible for maintaining the confidentiality of any accounts or credentials you use to access third-party services associated with our Website.

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Data Retention

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We retain personal information only for as long as reasonably necessary to:

• Respond to your inquiries.

• Provide requested services.

• Fulfill contractual obligations.

• Comply with applicable legal, ethical, licensing, and regulatory requirements.

• Resolve disputes.

• Enforce our agreements.

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When personal information is no longer required, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and our record retention practices.

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Your Privacy Rights

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Depending on your state, country, or other applicable laws, you may have certain rights regarding your personal information.

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These rights may include the ability to:

• Request access to the personal information we maintain about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where permitted by law.

• Request restrictions on certain processing activities where applicable.

• Withdraw consent for future marketing communications.

• Request information regarding how your personal information has been used or disclosed, where required by applicable law.

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To exercise any applicable privacy rights, please contact us using the information provided at the end of this Privacy Policy.

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We will respond to requests in accordance with applicable laws.

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Third-Party Websites

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Our Website may contain links to third-party websites, resources, or services for your convenience or educational purposes.

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We are not responsible for the privacy practices, security, or content of third-party websites. Once you leave our Website, your interactions with another website are governed by that website's own privacy policy and terms of use.

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We encourage you to review the privacy policies of any third-party websites you visit.

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Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or other operational needs.

When changes are made, we will update the "Last Updated" date at the beginning of this Privacy Policy. Any changes become effective upon posting the revised Privacy Policy on our Website.

Your continued use of our Website following the posting of changes constitutes your acceptance of the updated Privacy Policy.

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Contact Us

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If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like additional information regarding how we collect, use, or protect your personal information, please contact us.

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Mending Forge Therapy & Wellness Center LLC

Website: www.mendingforge.com

Email: edie@mendingforge.com

Phone: 865-244-6645

We will make reasonable efforts to respond to your inquiry in a timely manner.